Activate an iOS or iPadOS device with the MDM controls activation type

To activate devices with the MDM controls activation type or the User privacy with MDM options enabled activation type, send the following activation instructions to device users.

During activation, users must leave the BlackBerry UEM Client to manually install the MDM profile.

If Lockdown Mode is enabled on your device (iOS and iPadOS 16 or later), you must disable it to activate the device. Lockdown Mode prevents the installation of configuration profiles which are required for activation. If necessary, you can enable Lockdown Mode after activation.
  1. On your device, install the UEM Client from the App Store.
  2. Open the UEM Client and accept the license agreement.
  3. Do one of the following:

    Task

    Steps

    Scan a QR Code to activate the device.
    1. Tap The QR code icon.
    2. To allow the UEM Client to take pictures and record video, tap Allow.
    3. Scan the QR Code in the activation email that you received.

    Manually activate the device.
    1. Type your work email address and activation password.
    2. If necessary, type the server address. You can find the server address in the activation email that you received or in BlackBerry UEM Self-Service.
    3. Tap Next.
  4. To allow the UEM Client to send you notifications, tap Allow. Choosing Don't Allow will prevent the device from activating.
  5. When you are prompted to install a configuration profile, tap OK.
  6. When you are prompted to download the configuration profile, tap Allow.
  7. After the download is complete, open Settings.
  8. Tap General and navigate to VPN & Device Management.
  9. To install the profile, tap BlackBerry UEM Profile and follow the instructions on the screen.
  10. After the installation is complete, to complete the activation, return to the UEM Client.
  11. If you are prompted to install work apps on your device, follow the instructions on the screen.
To verify that the activation process completed successfully, perform one of the following actions:
  • On the device, open the UEM Client and tap About. In the Activated Device and Compliance Status sections, verify that the device information and the activation time stamp are present.
  • In BlackBerry UEM Self-Service, verify that your device is listed as an activated device. It can take up to two minutes for the status to update after you activate the device.