Activate an iOS or iPadOS device with Apple User Enrollment

Apple User Enrollment is supported on devices running supported versions of iOS and iPadOS. To activates devices with Apple User Enrollment, send the following activation instructions to device users.
  • Verify that you received an activation email that has the QR Code for Apple User Enrollment. If you didn't receive the email, contact an administrator.
  • If your device is already activated with BlackBerry UEM, you must deactivate your device.
  • Uninstall the BlackBerry UEM Client.
  • You must have an Apple ID account that is managed through your organization.
  • Your device must not be a supervised device. If your device is supervised, it is noted in the Settings app near your Apple ID.
  • If Lockdown Mode is enabled on your device (iOS and iPadOS 16 or later), you must disable it to activate the device. Lockdown Mode prevents the installation of configuration profiles which are required for activation. If necessary, you can enable Lockdown Mode after activation.
  1. Open the activation email that contains the QR Code for Apple User Enrollment. If the QR Code has expired, you can request a new activation code from BlackBerry UEM Self-Service or you can contact your administrator.
  2. On your device, open the Camera app and scan the QR code in the activation email. When you are prompted, tap the notification to open the URL in Safari.
  3. When you are prompted to download the UEM configuration profile, tap Allow.
  4. After the download is complete, tap Close.
  5. Go to Settings > General > Profile.
  6. Tap UEM profile.
  7. On the User Enrollment screen, tap Enroll my iPhone or Enroll my iPad.
  8. Type your passcode.
  9. Log in to Apple ID using your managed Apple ID credentials.
  10. If your administrator assigned the UEM Client to you, tap Install when prompted, or open Work Apps.
  11. To set up the UEM Client, open it and accept the license agreement. Follow the instructions on the screen to complete the activation process.
To verify that the activation process completed successfully, perform one of the following actions:
  • On the device, open the UEM Client and tap About. In the Activated Device and Compliance Status sections, verify that the device information and the activation time stamp are present.
  • In BlackBerry UEM Self-Service, verify that your device is listed as an activated device. It can take up to two minutes for the status to update after you activate the device.