When a user tries to import Purebred certificates (Assigned Profiles > Import certificates), the UI might not display the Purebred certificates for import as expected. (EMA-19280)

Workaround: If you are not prompted to select certificate files, tap the arrow in the top-left corner and tap Purebred Registration or Purebred Key Chain.

Sideloaded apps are not detected on devices running iOS or iPadOS version 17.5 and later, due to the introduction of some OS limitations that limit the ability to accurately determine that an app is sideloaded. (EMA-18553)

After deactivating an iPad device, the error message "This device is deactivated" appears when you open the UEM Client and try to activate the device again. (EMA-14818)

Workaround: Perform a factory reset on the device.

On iOS devices, the UEM Client displays an inaccurate compliance message when an app-level compliance rule is assigned. (EMA-7439)

On a device that is configured for Entra ID conditional access, if the user unregisters the device from the Microsoft Authenticator app, the user is not prompted to authenticate when they open the UEM Client. (SIS-18073)

Workaround: In the UEM Client, open the BlackBerry Dynamics Launcher and tap Settings > Enroll Conditional Access. Follow the instructions on the screen to authenticate the device.

Workaround 2: Administrators can remove the device from the Entra endpoint portal. On the device, close and reopen the UEM Client. Follow the instructions on the screen to authenticate the device.