- What is BlackBerry Connect?
- Installing and activating the BlackBerry Connect app
- Install BlackBerry Connect and activate using an access key, activation password, or QR code
- Install and activate BlackBerry Connect when the BlackBerry UEM Client or another BlackBerry Dynamics app is already activated
- Configure a third-party identity provider for activating BlackBerry Dynamics apps on a device
- Log in to BlackBerry Connect
- Manage BlackBerry Dynamics apps
- Use the BlackBerry Dynamics Launcher
- Using BlackBerry Connect
- The Contacts screen
- Managing contacts
- The Chats screen
- Start a conversation
- View the chat history, delete, or block a contact
- Create a group discussion
- Invitations to chats and group discussions
- Manage group discussions
- Multiple simultaneous chats and group discussions
- Change the group discussion information
- Search for group discussions
- Send a message to the group discussion
- Pictures, videos, files, and links in chats and group discussions
- Search chat and group discussion histories
- Mark messages as read
- Remove a group discussion from the Chats list
- Transitioning conversations across devices
- The Profile screen
- Change your status
- Change app settings
- Change notification settings
- Change your theme
- Contact shortcuts
- 3D Touch shortcuts
- Supported languages
- Troubleshooting
- Frequently Asked Questions
- BlackBerry Docs
- BlackBerry Connect 3.17
- BlackBerry Connect for iOS User Guide
- Troubleshooting
- Generate a diagnostics report on iOS devices
Generate a diagnostics report on iOS devices
iOS
devicesIf this feature is enabled by your administrator, you can generate a diagnostics report and send the results to your administrator. If also enabled by your administrator, the CC field is prepopulated with the email address or multiple addresses to also receive your diagnostic report. You can delete the prepopulated email address in the CC field before you send your report.
- Tap
to open the BlackBerry Dynamics Launcher. - Tap
. - In theSupportsection, tapRun Diagnostics.
- TapStart Diagnostic.
- TapStart.
- When the diagnostics complete, clickShare logsto send an email with the report details or if enabled by your administrator, save file to the Local Docs location or an Enterprise remote Docs location.