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  2. BlackBerry Bridge 3.6
  3. BlackBerry Enterprise BRIDGE for Android 3.6
  4. BlackBerry Enterprise BRIDGE for Android 3.6.1.216
  5. Known issues

Known issues

When the device is in Airplane mode and users try to send a new file from
Microsoft Word
 to
BlackBerry Work
,  they receive the following error message:
Action Not Allowed - Your organization only allows you to open work or school data in this app
. Users require an Internet connection to access Enterprise locations. (BRIDGE-2688)
Users are prompted to activate the
BlackBerry Enterprise BRIDGE
 app when it was already activated after a new installation and provision. (BRIDGE-2648, GD-34810)
When users save a file and create a new
Microsoft SharePoint
 save point,
Microsoft Word
 stops responding. (BRIDGE-2624)
When users tap the
Forgot your PIN?
 option in the
BlackBerry Enterprise BRIDGE
 app, they are redirected to the
Intune
Company Portal. When they enter their password, they are redirected back to the
BlackBerry Enterprise BRIDGE
 app screen to enter their PIN. (BRIDGE-2598)
Users cannot view or edit files received as a zip file from an email attachment. Also, an error might display when users open the zip file. (BRIDGE-2708, BRIDGE-2579)
The
BlackBerry Enterprise BRIDGE
 app stops responding when the
Microsoft Intune
 Company Portal app is uninstalled. (BRIDGE-2571)
Users can’t save or open a file when transferring it from
Microsoft Word
 to
BlackBerry Work
 if they tap the Back button. (BRIDGE-2558)
Users receive a
No available apps
 message and
BlackBerry Work
 is not an option when sharing a file from
Intune
 managed
Microsoft Word
. (BRIDGE-2552)
Workaround
: Share the file using the following steps:
  1. Tap  The Share icon.
  2. Tap
    Document
    .
  3. Tap
    BB Bridge
    .
  4. Tap one of the following options:
    • Save to Docs
    • Attach to New Email
    • Reply to Original Email
Users can’t save or access files on
Microsoft OneDrive for Business
 when they are connected to the organization’s environment with LTE or a non-corporate
Wi-Fi
 connection. For more information about conditional access, visit docs.microsoft.com to read the following pages:
(BRIDGE-2549)
Users can select
BlackBerry Work
 to transfer a file from
Microsoft Word
 when it shouldn’t be available. (BRIDGE-2545, BRIDGE-2583)
Users can save a file to a local storage directory on the device even when the
Microsoft Intune
 Protection profile is configured to restrict saving to local storage is enabled. (BRIDGE-2544)
Users can’t save a copy of a file to
Microsoft OneDrive for Business
. (BRIDGE-2540)
Workaround
:
  1. Open the device Settings.
  2. Navigate to
    Apps
    .
  3. Force stop the
    Intune
    -managed
    Microsoft
     app.
When users tap
Edit in MS Word
, the file is not transferred to the
BlackBerry Enterprise BRIDGE
 app if the
BlackBerry Enterprise BRIDGE
 app is installed but not activated. (BRIDGE-2514)