Known limitations for

BlackBerry Access for Windows

version 3.4.3.13

If the policy to launch only Work App is enabled in the

BlackBerry Access

app configuration policy, clicking on a URL shortcut on the desktop does not launch

BlackBerry Access

.

Workaround:

Manually click on the browser icon in

BlackBerry Work

to open

BlackBerry Access

, and then click on the desktop shortcut again.