To ensure the best user experience, make sure that you upgrade or install the latest version of BEMS and BlackBerry Connect.

Step	Action
	Review the system requirements.
	Install and configure the BlackBerry Enterprise Mobility Server. As part of the installation and configuration of BEMS, you must configure the following: BEMS for BlackBerry Connect to support the BlackBerry Connect app. Firebase Push Notifications to support Android devices in your environment to receive notifications when the BlackBerry Connect app is in the background. For more information, see 'Firebase Push Notifications' in the BEMS-Core configuration content.
	Configure your environment to support BlackBerry Connect.
	Make BlackBerry Connect available to users.
	Configure BlackBerry Connect app settings.
	Configure BlackBerry Connect connection settings.
	Optionally, enable persistent chat. Note: Persistent chat is not supported in Skype for Business 2019.
	Optionally, in a BlackBerry UEM environment, enable Play Integrity attestation for Android devices.
	Instruct users to activate BlackBerry Connect on their devices.