Before users can begin using BlackBerry Connect, it must be activated using activation credentials (for example, access key, activation password, or QR code). The steps that users take to install BlackBerry Connect depend on how you have configured your environment. If you have not yet configured your activation settings, see the BlackBerry UEM administration content for steps on how to configure your environment to support BlackBerry Dynamics apps.

The following options are available for activating the BlackBerry Connect app on iOS and Android devices:

• Install and activate BlackBerry Connect when the BlackBerry UEM Client or another BlackBerry Dynamics app is already activated and acts as an easy activation delegate: This option provides users with a consistent, streamlined activation experience. Users need only their email address and an activation password and do not require an access key or QR code. Users must install the BlackBerry UEM Client to activate their devices with MDM. For this option to be available to users, you must allow the BlackBerry UEM Client to manage the activation of BlackBerry Dynamics apps. For more information, see the "App authentication delegation" in the BlackBerry UEM Managing BlackBerry Dynamics apps content.
  • For instructions on installing BlackBerry Connect on iOS devices when the BlackBerry UEM Client or another BlackBerry Dynamics app is already activated, see Install BlackBerry Connect when the BlackBerry UEM Client or another BlackBerry Dynamics app is already activated on the iOS device
  • For instructions on installing BlackBerry Connect on Android devices when the BlackBerry UEM Client or another BlackBerry Dynamics app is already activated, see Install BlackBerry Connect when the BlackBerry UEM Client or another BlackBerry Dynamics app is already activated on the Android device
• Install and activate BlackBerry Connect for the first time using an activation key, activation password or QR code: Users choose this option if they have not installed the BlackBerry UEM Client on their device, if you have not allowed the BlackBerry UEM Client to manage the activation of BlackBerry Dynamics apps, the user doesn't have an existing BlackBerry Dynamics app already activated on their device, or they choose to activate the app using an access key, activation password or QR code.
  • For instructions on installing BlackBerry Connect on iOS devices using activation credentials, see Install and activate BlackBerry Connect using an access key, activation password, or QR code on the iOS device
  • For instructions on installing BlackBerry Connect on Android devices using activation credentials, see Install and activate BlackBerry Connect using an access key, activation password, or QR code on the Android device