Reset your forgotten password

Note: The information in the following topic is relevant only if you log in to Self Service using a username and password.
  1. On the login screen, click Forgot Password? under the Password field.
  2. On the Reset Password screen, from the Select Verification Method list, select Email or Text Message.
  3. Enter the email address or text-messaging number associated with your BlackBerry AtHoc account.
  4. If your system has reCAPTCHA enabled for user verification, select the I'm not a robot check box.
  5. Click Submit. If your email address or text-messaging number is found in the BlackBerry AtHoc system, a message is displayed instructing you to check your email or text for instructions. If your email or text-messaging number is not found in the BlackBerry AtHoc system, a message is displayed.
  6. Open the email or text message, then click the Create/reset your password here link embedded in the body of the message.
  7. On the Create/Reset Password screen, enter your username.
  8. Click Next.
  9. On the Create/Reset Password screen, enter and re-enter your new password.
  10. Click Next. If your password meets the length and complexity requirements set by your administrator, a confirmation screen appears.
  11. Click Go to Login.