Access Self Service from a URL link
Note: The only time you need to sign in to Self Service is if the computer you are using does not have the BlackBerry AtHoc desktop app installed, single sign-on is disabled for your organization, and you do not use a Windows username/domain combination or a CAC card for authentication.
- Click the URL provided by your administrator.
- On the Login screen, enter your Username and password.
Note: Your username and password are normally the same as your Windows login username and password. In some cases, though, your organization will send you a unique username and password that you should use instead.
- Optionally, click English (US) at the bottom of the Login screen to switch the language that is displayed in Self Service.
- Click Log In.
- If your system has two-factor authentication enabled, you will see the Two-Factor Authentication page. To continue accessing Self Service, complete the following steps:
- Choose a delivery method to receive a verification code (email, phone, or text.)
- Optionally, if your system has reCAPTCHA enabled for user verification, select the I'm not a robot check box.
- Click Next. The Verification Required window opens and a verification code is sent to your device.
- Enter the verification code and click Submit.