Respond to an accountability event on behalf of users

When an accountability event is started from an enterprise or super enterprise, the “For more info” link in the notification alert opens the Summary tab of the event in the management system. This gives Accountability Officers access to the correct users based on the Accountability Officer role assignments and restrictions. When an accountability event is started from an enterprise or super enterprise organization, Accountability Officers can respond on behalf of others only when they have been granted the Accountability Officer role in the originating enterprise or super enterprise organization. Accountability Officers who do not have an operator account in the enterprise or super enterprise organization can be targeted, but must first be granted the Accountability Officer role in the enterprise or super enterprise organization in order to respond on behalf of other users.

  1. Log in to Self Service.
  2. Click Inbox in the top navigation bar.
  3. Click the event that you want to respond on behalf of users for.
  4. On the event details page, review the information about the event in the Details section.
  5. Optionally, in the Update User Status section, do any of the following to filter the list of affected users:
    • In the Search by Name field, search for the name of an operator.
    • Select an organization from the Organization pull-down menu.
    • Click the All Affected Users pull-down to filter affected users by response status.
  6. Click The Edit icon to update the status of an affected user.
  7. On the Change Status dialog, select a status from the Status pull-down list.
  8. Optionally, enter a comment in the Comment field.
  9. Click Apply.