Create an incident

Plans that are in an active state can be used to create an incident.
  1. Log in to the BlackBerry AtHoc management system as a Plan Manager, Plan Incident Manager, Organization Administrator, or Enterprise Administrator.
  2. Click Plan > Incident Manager.
  3. On the Incidents page, click New Incident.
  4. On the New Incident page, select an active plan from the Plan list. The Title field automatically populates with the name of the plan. This field is editable. You can enter a title that is between 3 and 100 characters.
  5. Optionally, in the Description field, enter a description. The maximum length is 200 characters.
  6. In the Expected Duration section, select the number of days, hours, and minutes.
  7. Optionally, click The Reorder Step icon and drag to change the order of steps.
  8. Optionally, for alert and event steps, click Preview to open a window that displays the details of the selected alert or event template.
  9. Optionally, for collaboration steps, click Preview to open a dialog that displays the users and groups who have been invited to join the collaboration.
  10. Optionally, add steps to the plan.
  11. Click Review and Create.
  12. On the Review and Create page, review the content.
  13. Optionally, on the Review and Create page, for alert and event steps, click The Expand Step icon to expand the details of the step and then click the name of the template to preview the template content. For collaborate steps, click the link to view the users and groups who were invited to the collaboration.
  14. Click Create.
The incident is live and is added to the incident manager. Plan Incident Managers, Plan Managers, Organization Administrators and Enterprise Administrators can now Activate plan steps, View plan progress, Track the status of plan steps, Enable, disable, or end steps, or Add steps to a plan.