View the details of a sent alert

After you click the Publish button to send an alert, you can click the Alert Summary button at the bottom of the Review and Publish screen to view the details of the sent alert.

The alert details screen lists the current status of the alert: Live or Ended. For live alerts, the information on the screen updates automatically every minute. Click The Update button to update the screen manually.

User responses are tracked every 30 seconds for the first 10 minutes of an alert. For the next 50 minutes, responses are tracked every 60 seconds. After one hour and until the alert ends, responses are tracked once every five minutes.

If you are not on the Review and Publish screen, you can view the alert summary for any live or ended alert from the Sent Alerts screen.

If you are logged in as an Enterprise Administrator, Advanced Alert Manager, or Report Manager to an enterprise or super enterprise organization, sent alerts from your sub enterprises and suborganizations are displayed.

  1. In the navigation bar, click Alerts > Sent Alerts.
  2. On the Sent Alerts screen, use the search field or scroll down to locate the alert you want to view.
  3. Optionally, click the name of an organization in the Organization column to view the organization hierarchy.
  4. Click anywhere in an alert line to open the details screen for the alert.

The alert details screen contains Summary, Users, Details, Advanced Reports, and Publishing Lifecycle tabs. When applicable, tabs for organizations and mass devices are also displayed.

If the alert is live, there is an End Alert button on the alert details screen that you can use to end the alert immediately. Click Save on the Details tab to save changes to the alert schedule.