View a quick summary of an alert

The Sent Alert screen provides the following information about sent alerts:
  • Alert Title
  • Status: Live, Approval Required, Draft, Scheduled, Approval Lapsed, or Ended
  • Start Time
  • Publisher: The operator who published the alert.
  • Organization: Statistics on the organizations that were targeted by the alert.
  • Targeted: The number of targeted users for the alert.
  • Sent: The number of users the alert was sent to.
  • Responded: The number of users who responded to the alert.
  1. In the navigation bar, click Alerts > Sent Alerts.
  2. On the Sent Alerts screen, use the search field or scroll down to locate the alert that you want to view. You can also click a column header to sort the sent alerts list.
  3. Hover your cursor over the title of the alert. A tooltip is displayed, providing the following information:
    • Alert Title
    • Alert ID
    • Body
    • Severity
    • Type
    • Time Left: This field appears only if the alert has a live status.
    • Response Options: If the alert has a Scheduled or Draft status, the response options appear by themselves. If the status is either Live or Ended, each response option is followed by a number that indicates how many respondents have chosen that option.
    • Time to Approve: This field appears only if the alert requires approval. This field provides a countdown of the time remaining for an alert to be approved and published.
  4. Click anywhere in an alert line to open the Summary tab for the alert to view statistics on the number of users who were targeted by the alert and the kinds of responses that were recorded from users who received the alert.
  5. Click the Users tab to view the targeted users, when they responded to the alert, and the response options they selected.
  6. Click the Details tab to view details of the content of the alert, including response options, severity, type, location, start and end times, and targeted users.

    If attachments are included in the alert, they are displayed. Click the attachment to open a preview window. In the preview window, click Download to download the attachment.

    The details screen is identical for both Live and Ended alerts except that the Scheduled section of a Live alert is editable, allowing you to change the end time.

    • If the alert has a status of Draft or Scheduled, you can edit the details of the alert.
    • If the alert has a status of Live, you can end the alert. You can edit the end time of the alert if there are five or more minutes remaining before the alert end time.
    • If the alert has a status of Ended, you cannot edit it.
  7. Click the Advanced Reports tab to view Organizational, Distribution List, Delivery Distribution by Devices, and User Tracking reports.
  8. Click the Publishing Lifecycle tab to view the progress of the alert and how it was handled during delivery.