Publish an alert that requires approval

Use the alert approval publishing flow when you need to have a second operator review, approve, and publish an alert. As an alert creator, select an alert template that is configured to require alert approval. Alert templates that require approval are indicated by a The Alert Approval icon. The alert creator enters the details of the alert, selects approvers, targeted users, targeted devices, and the timeframe for when the approval is required. A notification is sent to the alert approvers via email or the BlackBerry AtHoc desktop app. The alert approver notification includes a link that alert approvers can use to log in to the BlackBerry AtHoc management system and approve and publish the alert.

The alert approval publishing flow can only be used for alerts that are published manually by an operator. The following types of alerts do not support alert approval: External events, weather events, mobile app, IPAWS, and WEA.

Alert approval cannot be used to publish an alert that is being used in a Connect or weather alert rule, or in mobile alert settings.

The alert creator cannot also be an alert approver.

Alert approvers with userbase restrictions can publish alerts to a targeted userbase that is outside of their userbase.

An entry is added to the operator audit trail when a notification is sent to the alert approvers and when an alert approver approves and publishes the alert.

The following out-of-the-box templates cannot be used with an alert approval workflow:

Template type

Common name

Integrated Weather Alerts (IWS)

Weather Alert

Connect Invitation

INBOUND_CONNECT

External Events

Feed_Service_Template

Incoming Connect Alert

Inbound Standard

IPAWS COG-to-COG

IPAWS-Cog-Cog

Send Alert from SSA Map

SSA-END-USER-NOTIFICATION

New Alert Template

[NEW-ALERT-TEMPLATE]

  • IsAlertApprovalSupported must be enabled in Feature Enablement.
  • The Alert Approval option must be selected in the Alert Template section of the alert template.
  • Alert approvers must have an operator role that has alert publishing privileges, such as Alert Manager, Advanced Alert Manager, Alert Publisher, Advanced Alert Publisher, Enterprise Administrator or Organization Administrator.