Report on behalf of dependents

If dependents are enabled for your organization and in the accountability template, they can log in to Self Service and respond to events. If they are not able to respond, or a password has not been added to their profile so they can access Self Service, Accountability Officers and Accountability Managers can update the status of dependents from the Users tab of an accountability event.

  1. In the navigation bar, click Account > All Events.
  2. On the Accountability Events screen, click the event whose dependents' statuses you want to update.
  3. On the event dashboard screen, click the Users tab.
  4. Click Add.
  5. Select the Sponsor attribute. The Users tab updates to include a column that shows the display name for each sponsor user.
  6. Optionally, click the Sponsor column heading to group users by sponsor.
  7. To change the status for a single dependent, click The edit icon in the Status column.
    To update the status for multiple dependents, select the check boxes next to their names, and then click Change Status. The Change Status for selected users screen opens.
    Note: The Change Status button appears only while the event is live.
  8. Select a status from the Status list. The default is "No Status." If you want to clear the current status, select No Status.
  9. Optionally, in the Comments field, enter details about why you are manually updating the dependent user's status.
  10. Click Apply.

The Users tab updates the user's details and displays the updated status in the Status column.

Note: Sponsors can update the status of their dependents from Self Service. For more information, see "Respond to an event on behalf of your dependents" in the BlackBerry AtHoc Self Service User Guide.