Set device delivery priority

Operators can set the priority of alert delivery by device type. When enabled, the device delivery preference feature prevents end uses from receiving the same alert on multiple devices. When configured, end users receive alerts on their enabled devices in the order specified at the organization level or at the alert level selected by the operator. End users can also set a device priority for the devices they have enabled and provided an address for in their user profile. By default, the device delivery preference is in this order:
  • Mobile App
  • Email
  • Text Message
  • Pager
  • Fax
  • Phone TTT/TDD Phone
  • User Callback

Additional enabled devices are added to the bottom of the list.

Note: The BlackBerry AtHoc desktop app does not support device delivery preference.

When a device's delivery priority is changed, it is captured in the operator audit trail. To view this entry in the operator audit trail, click The Settings icon > Setup > Operator Audit Trail. Select Delivery Device from the Entity list. Select the Search by Specific Actions(s) option and then select Device Delivery Preference Updated from the Action(s) list.

Device delivery preference must be enabled for your organization.
  1. Log in to the BlackBerry AtHoc management system as an administrator.
  2. In the navigation bar, click The Settings icon.
  3. In the Devices section, click Devices.
  4. On the Devices page, on the Personal Devices tab, click Edit.
  5. Optionally, to change the delay interval, select the number of minutes from the Delay Interval pull-down menu. The delay interval is the time in minutes that the system waits before sending an alert to the next device. The default delay interval is 2 minutes. The delay interval is consistent between each priority level.
  6. Optionally, to change the delivery priority for any device in the list, click The click and drag icon and drag the device to the desired priority position. When organization-defined or system-defined is selected in an alert or event template, the alert or event is targeted to devices in the order they appear in the list.
  7. Click Save.