Manage the hosted email service

  1. In the navigation bar, click The Settings icon.
  2. In the Devices section, click Devices.
  3. On the Devices page, on the Personal Devices tab, click an email device.
  4. On the device details page, click Edit.
  5. Modify the values in the Details section with names and information that are valid for your organization.
  6. In the Contact Info Edit field, select who can edit contact information. The options are All, None, End Users, and Operators.
  7. Optionally, select Users must provide contact info for this Device in Self Service if you want to require users to provide that information. If you do not select this option, providing the information will be optional.
  8. In the Help Text section, enter text that will appear on the screen when operators are creating an alert.
    Note: You must be an Enterprise Administrator to edit the help text fields.
    • Targeting Help Text: When the operator selects this device as a target, the text you enter in this field appears at the top of the Review and Publish screen. For example, if the device is a work email account, you can enter, "Email - Work: Do not use for off-shift alerts" so that users know not to select the device if they are trying to contact people who are not at work.Review and Publish Warning
    • Contact Info Help Text: The text you enter in this field appears under the device name on the End User details screen. The text should explain what should be entered in the field.
      Contact Information dialog

    • Contact Info Tool Tip: The text you enter in this field appears as a pop-up tool tip when the user hovers the cursor over the device name on the End User details screen. The text should explain what should be entered in the field.
      Contact Information dialog

  9. In the Delivery Gateway section, click Add a Delivery Gateway and then select AtHoc Cloud Delivery Service Gateway or OEM Cloud Delivery Service, either East or West, based on the information BlackBerry AtHoc customer support has provided.
  10. Click Save.
  11. If you are ready to make the device available for alert publishing, click More Actions > Enable.

The device is available for alert publishing.