Configure failover settings

Note: Do not modify the following settings without first consulting BlackBerry AtHoc customer support.

Most settings in the Desktop App settings page are established during the initial installation and configuration with the assistance of BlackBerry AtHoc customer support. The settings in the Failover section of the Desktop App settings page are used to enable the primary BlackBerry AtHoc server to fail over to a secondary server when the primary server becomes unresponsive and CUs fail.

  1. In the navigation bar, click The Settings icon.
  2. In the Devices section, click Desktop App.
  3. On the Desktop App window, scroll down to the Failover section.
  4. Enter the URL for the failover server.
  5. Select a value from the Reconnect attempts before Failover list.

    This setting specifies the number of attempts that the Desktop app makes to contact the primary server before switching to the failover server.

  6. Click Save.

For more information, see the BlackBerry AtHoc Desktop App Installation and Administration Guide.