The Bilingual Alerts feature enables operators to select a second language to send an alert to end users. End users can choose their preferred language to receive alerts in from the BlackBerry AtHoc management system, Self Service, API, or from the mobile app.

A System Administrator must enable the IsBilingualAlertSupport feature in Settings > Setup > Feature Enablement. Delivery locales must be selected in Settings > General Settings.

The alert template used to send a bilingual alert must have the Add Bilingual option enabled in the alert template settings.

The bilingual alert can be enabled and a second language selected by an administrator when creating an alert template, or by an operator when sending an alert. The Add Bilingual option is available in the Content section of the alert. The quick edit feature is available for the translation on the Review and Publish page when publishing an alert.

Bilingual alerts can be delivered using the preferred language templates for email and desktop notifications. When a bilingual alert is sent, the selected second language uses the corresponding email and desktop local templates. This ensures that the alert is fully displayed in the user's preferred language. If no delivery template exists for the selected language, the system defaults to the organization locale. Bilingual alerts do not support custom delivery templates.