Alerts are communications sent to your organization, to mobile users, or to outside organizations. A user with BlackBerry AtHoc operator permissions can publish alerts from the mobile app. You can create a new alert or publish an alert from a predefined template.

If the management system operator selects the "Available for mobile publishing" check box in an alert template, then that alert template appears in the alert publisher template list on the mobile app. Alert templates define the types of alerts that can occur within an alert folder, enabling operators to quickly publish the appropriate alert during an emergency.

If you are connected to multiple organizations, alerts are published from your primary organization. For more information, see Select a primary organization.

1. Tap to open the BlackBerry AtHoc mobile app on your device.
2. Tap Publish Alert in the top navigation bar.
   Tip: You can also tap the message icon on the Alerts screen to open the new alert screen.
3. Do one of the following:
   • If smart card authentication is enabled, a certificate selection window opens on your device. Tap a valid certificate and then tap Continue.
   • If smart card authentication is not enabled, tap OK on the Enable biometric authentication message. The Face ID or Touch ID screen opens. Touch the fingerprint sensor or use Face ID to authenticate. If biometric authentication is not enabled on your device, or if this is the first time you are using biometric authentication, you are redirected to the login screen to provide your username and password.
   Note:

   • If the biometric or smart card authentication are not enabled or fail, you can authenticate by entering your username and password on the login screen.
   • Biometric authentication is unavailable for Accountability Officers; however, they can authenticate using their standard username and password.
4. On the Alert Templates dialog, any one of the following:
   • Enter text in the Search field to filter the list of templates.
   • Select Create a Blank Alert.
   • Select the template you want to publish.
5. On the alert detail screen, tap the Content tab and then make any of the following changes to the alert template:
   • Tap the severity/type icon on the top left portion of the screen and select an alert type and severity. Tap Done after you have made your selections.
   • In the Content, section tap Add Attachment. You can add, replace, or remove attachments before publishing. Template attachments can be removed or replaced.
   • In the Response Options section, tap + Add response to add an additional response option or tap X to remove a response option. You must have at least one response option.
   • In the Target section, tap Add link to include a URL that provides your targeted users with more information and then tap Add.
   • In the Target section, tap to view any attachments associated with the alert template you selected.
6. Tap the Target tab.
7. Tap Device and then select personal devices. Tap Done. You must select at least one device.
8. In the Target section, tap Add or Edit.
9. On the Target screen, do any of the following:
   • Select one or more distribution lists.
   • Tap Edit Location and use the map to target users by location. You can drop a pin, draw a shape, or select predefined shape layers configured for your organization. Adjust or remove pins and shapes before publishing.
10. Tap Done.
11. On the alert details screen, tap Review.
12. On the Review and Publish screen, review the content.
13. Tap Publish.
14. Optionally, to end the alert, tap Alerts on the bottom navigation bar and tap the Sent tab. Tap the alert. On the alert details screen, tap End Alert and tap Yes on the confirmation dialog.