Reset your forgotten password

  1. On the login screen, click Forgot Password? under the Password field.
  2. On the Reset Password screen, select Email or Text Message from the Select Verification Method list.
  3. Enter the email address or text-messaging number associated with your BlackBerry AtHoc account.
  4. If your system has reCAPTCHA enabled for user verification, select the I'm not a robot check box.
  5. Click Submit. If your email address or text-messaging number is found in the BlackBerry AtHoc system, a message is displayed instructing you to check your email or text for instructions. If your email or text-messaging number is not found in the BlackBerry AtHoc system, a message is displayed.
  6. Open the email or text message and then click the Reset Password link embedded in the body of the message.
  7. Enter your username and then click Next.
  8. On the Reset Password screen, enter and re-enter your new password.
  9. Click Next. If your password meets the length and complexity requirements set by your administrator, a confirmation screen appears.
  10. If you initiated the password reset from the mobile app login screen, you are returned to the login screen. If you initiated the password reset from a feature screen, you are returned to the same feature screen.