Recover your forgotten username

  1. On the login screen, click Forgot Username?
  2. On the Retrieve Username screen, select Email or Text Message from the Select Verification Method list.
  3. Enter the email or text-messaging number associated with your BlackBerry AtHoc account.
  4. If your system has reCAPTCHA enabled for user verification, select the I'm not a robot check box.
  5. Click Submit. If your email address or text-messaging number is found in the BlackBerry AtHoc system, a message is displayed instructing you to check for your username in your email or text. If your email or text-messaging number is not found in the BlackBerry AtHoc system, a message is displayed.
  6. Log in to the mobile app using the username that appears in the email or text message.