To synchronize users directly from UEM to BlackBerry AtHoc, you can use the UEM console or the .csv export-import process.

When you synchronize users from UEM to BlackBerry AtHoc from the UEM console, the UEM users are created in BlackBerry AtHoc with their primary UEM email used as their username. If a user already exists in BlackBerry AtHoc, but their username in BlackBerry AtHoc is not their primary email, a duplicate user may be created in BlackBerry AtHoc for that user. To avoid having a duplicate user created in BlackBerry AtHoc, ensure that any users in your organization that are already in the BlackBerry AtHoc system are using their primary email as a username and mapping ID in BlackBerry AtHoc.