What's new in ServiceNow

2.2.8 – August 4 2026

Support for Australia: Support for the ServiceNow Australia release was added.

2.2.8 – December 23 2025

Support for Zurich: Support for the ServiceNow Zurich release was added.

2.2.8 – April 22 2025

  • Support for Yokohama: Support for the ServiceNow Yokohama release was added.
  • Compatibility: BlackBerry AtHoc is compatible with Xanadu, Washington DC, and Vancouver.
  • Settings page: The "Save" and "Validate" buttons on the Settings page were merged into a single "Save" button.

2.2.6 – December 22 2024

Support for Xanadu: Support for the ServiceNow Xanadu release was added.

2.2.4 – October 25 2024

Alerting enhancements

  • Users can select templates from BlackBerry AtHoc that have the "Available for Quick Publish" option configured. Select the "Enable Alert Templates" option on the ServiceNow settings page to enable this feature.
  • Distribution lists from BlackBerry AtHoc can be selected in ServiceNow for targeting alerts. Select the "Enable Distribution Lists" option on the ServiceNow settings page to enable this feature.
  • A BlackBerry AtHoc logo button was added to enable sending an AtHoc alert from a ServiceNow Incident.

2.1.1 – February 7 2024

Support for domain separation:
  • BlackBerry AtHoc ServiceNow applications now support domain separation.
  • BlackBerry AtHoc application-related data such as alerts (incidents), settings (device pairing, AtHoc-related), and diagnostic logs are all domain-aware.
  • Tenants' data in a domain related to BlackBerry AtHoc follows ServiceNow domain separation business logic.

2.0.16 – September 25 2023

  • Log purging: Logs are now purged after 15 days.
  • Support for Vancouver: Support for the ServiceNow Vancouver release was added.

2.0.15 – June 20 2023

Support for Utah: Support for the ServiceNow Utah release was added.

2.0.12 – May 5 2023

End of Support: Support for the ServiceNow Rome and Quebec releases was removed. Support for ServiceNow versions 1.2.7, 1.2.9, and 2.0.9 was removed.

2.0.12 – March 2023

Support for Tokyo: Support for the ServiceNow Tokyo release was added.

2.0.12 – October 2022

Token handling: An issue where alerts could not be published was fixed by adding access control for token handling.

2.0.11 – August 2022

  • Alert publishing: An issue where alerts could not be published was fixed.
  • Support for San Diego: Support for the ServiceNow San Diego release was added.

2.0.9 – April 2022

  • Alert activation: The ability to send ServiceNow alerts to the BlackBerry AtHoc mobile and desktop apps was added.
  • APIv2 support: Support for APIv2 was added. The use of the BlackBerry AtHoc SDK was deprecated.
  • Configuration update: The steps to configure the BlackBerry AtHoc application in the ServiceNow instance were simplified. The Client ID, Client Secret, Token URL, and Redirect URL in the application registry are now automatically populated with the details saved in the Connection Settings page.
  • Connection settings page: The Client ID and Client Secret fields were added to the Connection Settings page. The Organization ID and Scope fields were removed.
  • Support for Rome: Support for the ServiceNow Rome release was added.

1.2.9 – February 2021

Support for Rome: Support for the ServiceNow Rome release was added.

1.2.7 – September 2021

Support for Quebec: Support for the ServiceNow Quebec release was added.