Enable the BBM Enterprise device

  1. Log in to the BlackBerry AtHoc management system as an administrator.
  2. In the navigation bar, click The Settings icon.
  3. In the Devices section, click Devices.
  4. On the Devices screen, on the Personal Devices tab, click BBM-E.
  5. On the BBM-E page, click Edit.
  6. In the Delivery Gateways section, click Add a Delivery Gateway > BlackBerry Messenger.
    Add the delivery gateway

  7. In the BlackBerry Messenger delivery gateway row, click The Edit icon.
  8. By default, the configuration XML appears in the Configure Gateway window. If the configuration XML is empty, complete the following steps:
    1. Delete the text in the Configuration XML field.
    2. Copy the following into the field: 
      <Configuration><DeviceType>bbme</DeviceType><data><replyTo>alerts@company.com</replyTo><from>alerts@company.com</from></data><DeviceExtensions><DeviceOptions Type="LongText"><AlertContent Locale="en_us" Type="LongText" /></DeviceOptions></DeviceExtensions></Configuration>
  9. Click Submit.
  10. Click Save.
  11. Click More Actions > Enable.