Read the desktop app log

Windows

  • Click the globe icon in the System Tray and then select About > Open Log File.
  • The log is stored in C:\ProgramData\BlackBerry AtHoc Desktop Notifier [edition name]. The log accumulates to 1 MB, then is overwritten.

Log Format

The following is an example log entry: 
Date Time User Thread Subroutine Message
2015-01-15 00:44:31 [NT AUTHORITY\SYSTEM] 000012B0 CBackChannel::Initialize ProviderId: 2050329

Column name

Value

Date

2015-01-15

Time

00:44:31

User ([Domain name\User name])

[NT AUTHORITY\SYSTEM]

Thread ID

000012B0

Subroutine

CBackChannel::Initialize

Message

ProviderId: 2050329

Note: Column headers do not appear in the desktop app log file.

Mac

  • Click the globe icon in the System Tray and then select About > Open Log.
  • The log is captured for the last 6 hours.

Log Format

Note: Column headers do not appear in the desktop app log file.
The following is an example log entry: 
Date       Time                  Hostname  Process         PID     Message
2020-08-28             14:50:10.831389+0530  localhost AtHoc ADC Agent[41161]: AtHoc ADC: Starting up

Column name

Value

Date

2020-08-28

Time

14:50:10.831389+0530

Hostname

localhost

Process

AtHoc ADC Agent

PID

41161

Message

AtHoc ADC: Starting up