Before contacting BlackBerry AtHoc customer support for help with problems you are having with the AtHoc Desktop App, you should open the application details screens for the particular version of the application that you are running. The information contained on these screens is useful for the Support team as they work to diagnose and fix the problem you are encountering.

Click and select About from the menu that appears to access the application details screens.

The System Information tab shows if the app is currently connected to a BlackBerry AtHoc server and the server URL. The Connection Status field displays Connected if you have a connection and the Server Base URL field displays the URL of the server you are connected to.

The About tab displays the version of the Desktop App that is installed on your machine. If the Support team requests that you send them your system details, you can export that information by clicking the Export System Information button on the screen. You can also open your log file or copy and mail your log file path by clicking the corresponding button on the screen.