Before contacting BlackBerry AtHoc customer support for help with problems you are having with the BlackBerry AtHoc desktop app, you should open the application details screens for the particular version of the application that you are running. The information contained on these screens will be useful for the Support team as they work to diagnose and fix the problem you are encountering.

The application details screens can be accessed by right-clicking and selecting About from the menu that appears.

The System Information tab allows you to see if the app is currently connected to a BlackBerry AtHoc server and the server URL. The Connection Status field displays Connected if you have a connection and the Server Base URL field displays the URL of the server to which you are connected.

The Connection Settings tab, which appears only on Windows platforms, provides options for automatic configuration and use of a proxy server. Because these settings are not used for most installations, it is unlikely you will need to review this information.

The About tab displays the version of the desktop app that is installed on your machine. If the Support team requests that you send them your system details, you can export that information by clicking the Export System Information button on the screen. You can also open your log file or copy and mail your log file path by clicking the corresponding button on the screen.