Upload log files to BlackBerry Support

If requested by BlackBerry Support, you can upload log files to help troubleshoot an issue you are having with BlackBerry Dynamics apps. Your administrator can enable detailed app logging to debug level. When enabled, the app logs can assist in finding possible causes of issues that users might encounter.

  1. Tap The Launcher icon to open the BlackBerry Dynamics Launcher.
  2. Tap The Settings icon.
  3. In the Advanced section, tap Logs, then tap Upload Logs. The Log upload status bar displays the upload progress. If detailed logging is enabled, the Detailed app Logging checkbox is selected. This feature cannot be enabled or disabled in BlackBerry Access.
  4. Click Close.