Troubleshoot issues using devtools

You can use Google Chrome Developer Tools to help you troubleshoot the BlackBerry Access browser.

If your access is blocked by your administrator, the BlackBerry Access browser is not available in Google Chrome developer tools.

  • Verify that BlackBerry Access for desktop is enabled for developer mode by your administrator.
  • Verify that Google Chrome version 32 or later installed is on your computer.
  • Verify that BlackBerry Access is installed and activated on your device.
  1. Connect your device to your computer.
  2. On your device, open the BlackBerry Access app and navigate to a web address.
  3. On your desktop, open Google Chrome.
  4. Complete one of the following tasks:
    • On a computer running a Windows operating system, click the overflow menu > More tools > Developer tools.
    • On a computer running macOS, on the menu, click View > Develop > Developer Tools.
  5. In the Devices section, click the device that is connected to the computer.
  6. On the Remote devices tab, the following information is listed:
    • The BlackBerry Access app
    • Open web address tabs
  7. You can perform the following tests:

    Task

    Steps

    Reload the web address in the open tab

    Click the overflow menu > Reload.

    Change focus to another tab

    Beside the web address that you want to switch focus to, click the overflow menu > Focus.

    Close a tab

    Beside the web address that you want to close, click the overflow menu > Close.

    Open a new tab
    1. In the New tab field, type the web address you want to open.
    2. Click Open.

    Open a debug window for a web address

    Beside the web address that you want to debug, click Inspect.

    You can view browser error messages that might be present and browser elements.