Configure Skype for Business for the Connect service

  1. In the BlackBerry Enterprise Mobility Server Dashboard, under BlackBerry Services Configuration, click Connect.
  2. Click Service Account, enter the BEMS service account credentials, and click Save.
  3. Click Skype for Business. The system queries the instant messaging server to verify that the appropriate BEMS instant messaging server topology is added. This can take a few moments.
  4. Complete one of the following tasks:

    Instant messaging server in environment

    Tasks

    Skype for Business on-premises using trusted application mode

    Note: Using this configuration, the Connect service is trusted by Skype for Business and can impersonate a user. End user authentication is not required on the device to access BlackBerry Connect.
    1. Select the Skype for Business On-Premises check box.
    2. Select Trusted Application Mode.
    3. Beside the Application ID dropdown list, click Browse. This step can take up to a minute to complete.
    4. In the Application ID drop-down list, select the app ID. For example, <appid_connect.mycompany.com>.

      If the drop-down list is empty, either the BEMS <instant messaging server type> topology is not set up correctly or the service account does not have permissions to query these settings.

    5. If you enable persistent chat in your Skype for Business environment, in the Persistent Chat Default Category field, enter the default category. For more information on enabling persistent chat, see the BlackBerry Connect Administration content.

    Skype for Business on-premises using non-trusted application mode

    Note: Using this configuration, the Connect service is not trusted by Skype for Business and cannot impersonate a user. End user authentication on the device is required to access BlackBerry Connect.
    1. Select the Skype for Business On-Premises check box.
    2. Select Non-trusted Application Mode.
    3. Complete one or both of the following actions:
      • Select the Auto discover servers checkbox for BEMS to use the existing DNS records of LyncDiscoverInternal to discover the Skype for Business servers in the environment. For more information about preinstallation requirements, see Preinstallation and preupgrade requirements for on-premises BEMS.
      • Enter the default Skype for Business on-premises FQDN or the complete URL to the Skype for Business server for BEMS to use if autodiscovery is not enabled or fails. For example, http(s)://<FQDN_of_the Skype_front_end_pool>/Autodiscover/AutodiscoverService.svc/root/oauth/user.
      Note: The certificate chain trust must be imported into the BEMS Java keystore to trust the HTTPS connections to LyncDiscoverInternal.example.com and the Skype Front End pool. For instructions on how to import the certificate chain, see "Import the CA certificate into the Java certificate store" in the BEMS-Core configuration content.
  5. Verify that the Entra information is accurate and log in to the user account:
    • If you configure the environment to use Skype for Business On-Premises using non-trusted application mode
      1. Click Test.
      2. Enter a user email address and password.
      3. Click Test.
  6. Click Save.

For more information about available settings in the BEMS-Connect configuration files, see Appendix: Understanding the BEMS-Connect configuration file.