Managing BBM Enterprise users and their accounts across one or more UEM servers in the same organization

For locally imported users (manually created or imported using a .csv file):
  • If an administrator manually deletes this type of BBM Enterprise user, recreating the user (on the same or another BlackBerry UEM tenant) will result in a new BBM Enterprise account for the user.
  • If an administrator migrates this type of BBM Enterprise user to a different UEM in the same organization, reactivating the user (on the same or a different UEM tenant) will result in the same BBM Enterprise account for the user.
  • This type of user can exist on multiple UEM instances in the same or different organizations. Each user is assigned a differentBBM Enterprise account.
For Microsoft Active Directory or LDAP users imported into UEM using an Active Directory or LDAP-linked UEM group:
  • If an administrator manually deletes this type of BBM Enterprise user, recreating the user (on the same or another UEM tenant) will result in a new BBM Enterprise account for the user unless this user exists in another UEM instance in the same organization.
  • If an administrator migrates this type of BBM Enterprise user to a different UEM in the same organization, reactivating the user (on the same or a different UEM tenant) will result in the same BBM Enterprise account for the user.
  • This type of user can exist on multiple UEM instances in the same or different organizations. If this user exists in different organizations, they are assigned a different BBM Enterprise account. If this type of user exists in multiple UEM tenants in the same organization, they are assigned the same BBM Enterprise account, but this configuration must be avoided due to potential issues with BBM Enterprise.