What's new in BlackBerry Work

New in BlackBerry Work version 3.20

The table below details the new features in this release. For information about fixed and known issues, supported upgrade paths, and the version of the BlackBerry Dynamics SDK, see the BlackBerry Work version 3.20 Release Notes. For device OS compatibility, see the Mobile/Desktop OS and Enterprise Applications Compatibility Matrix
Note: The 3.20 version of each BlackBerry Dynamics app uses the BlackBerry Dynamics SDK version 15.x. This version of the SDK upgrades the Federal Information Process Standards (FIPS) provider to version 140-3, replacing the previous standard of FIPS 140-2. If FIPS is enabled in the BlackBerry Dynamics profiles that are assigned in your UEM environment, you must ensure that any certificates that are used by BlackBerry Dynamics apps are compliant with FIPS 140-3. For more information, including details about the algorithms in 140-2 that are no longer supported, see the details for the FIPS upgrade in the BlackBerry Dynamics SDK version 15.x Release Notes (iOS or Android). For more information about possible impacts on your UEM environment and how to resolve, see KB 141162.

Feature

Release date and app version

Description

Changes to iOS support

October 2026

iOS: 3.20.2.1422

This release adds support for iOS 27 and iPadOS 27 and removes support for iOS 17 and watchOS 11.

BlackBerry Work Diagnostics enhancements

August 2026

iOS: 3.20.1.1356

Android: 3.20.1.2731

When users share diagnostics from their device, the Exchange section now displays the authentication method that the app uses for each Microsoft Exchange endpoint: Autodiscover, Exchange ActiveSync (EAS), and Exchange Web Services (EWS). The supported authentication methods include NTLM, Basic, Negotiate, OAuth, Kerberos, and certificate-based authentication.

Support for AI-powered Smart Tools and Email Summarization

August 2026

iOS: 3.20.0.1322

July 2026

Android: 3.20.0.2673
  • You can enable Smart Tools and Email summarization on devices that support Apple Intelligence or Google Gemini Nano. User data is processed locally on the user's device using Apple Intelligence or Google Gemini Nano on-device AI models.

    Smart Tools and Email Summarization are designed to enhance user productivity by assisting with tasks such as rewriting or adjusting the tone and length of email drafts and generating concise summaries of email threads.

  • BlackBerry provides a predefined default email summarization prompt to generate helpful and appropriate responses. You can modify the default prompt to adjust the quality and format of the AI-generated summaries according to your organization's requirements, and you can manually restore the default prompt at any time.

For more information, see BlackBerry Work app configuration settings.

UX enhancements

August 2026

iOS: 3.20.0.1322

July 2026

Android: 3.20.0.2673
  • iOS: This release supports Apple's iOS 26 Liquid Glass-inspired display.
  • Various UI elements have been updated to reflect the latest BlackBerry branding.

Changes to the app configuration settings

August 2026

iOS: 3.20.0.1322

July 2026

Android: 3.20.0.2673
  • iOS: The "File Transfer Privileges" settings have been deprecated and moved from the Interoperability tab to the Deprecated tab and will stop functioning in the near future. To avoid file transfer interruptions, it is recommended to use the "Open files encrypted in other selected non-Dynamics apps" setting in BlackBerry Dynamics profiles.

    This release supports an iOS setting in BlackBerry Dynamics profiles, "Open files encrypted in other selected non-Dynamics apps". This setting can be used to allow or block the transfer and opening of unencrypted files from BlackBerry Dynamics apps to selected non-BlackBerry Dynamics apps.

  • Android: The "File Transfer Privileges" settings now apply to Android devices only.

For more information, see BlackBerry Work app configuration settings.

Calendar enhancements

August 2026

iOS: 3.20.0.1322

Main calendar events created in Microsoft Outlook now display the assigned category colors in the event details and in the Day, Week, and Agenda views on users' devices. Editing or updating categories in the BlackBerry Work app is not supported. This feature is not supported on shared or delegated calendars.

New in BlackBerry Work version 3.19

The table below details the new features in this release. For information about fixed and known issues, supported upgrade paths, and the version of the BlackBerry Dynamics SDK, see the BlackBerry Work version 3.19 Release Notes. For device OS compatibility, see the Mobile/Desktop OS and Enterprise Applications Compatibility Matrix.

Feature

Release date and app version

Description

Bug fixes

March 2026

Android 3.19.1.2395

Bug fixes that are described in the fixed issues section.

Support for Exchange ActiveSync (EAS) 16.1

March 2026

iOS 3.19.3.1109

Microsoft has announced that, starting March 1, 2026, devices that connect to Microsoft Exchange Online must be running EAS 16.1 or later. For more information, see Exchange Online ActiveSync Device Support Update.

This release of BlackBerry Work meets the minimum EAS 16.1 requirement.

Bug fixes

November 2025

iOS: 3.19.2.1004

Bug fix that is described in the fixed issues section.

Updated app icon

October 2025

iOS: 3.19.1.992

The BlackBerry Work app now supports the updated app icon for dark mode.

Support for multiple signatures

September 2025

iOS: 3.19.0.959

December 2025

Android: 3.19.0.2313
Users can create multiple signatures and set the default signature that will be added to all outgoing email messages in the following scenarios:
  • When an administrator-defined signature is set and the new policy setting "Allow end user to add and use custom email signatures" is enabled.
  • When an administrator-defined signature is not set and the new policy setting "Allow end user to add and use custom email signatures" is not enabled.
When administrators set a default signature and do not allow users to add signatures, the administrator-defined signature will be the default, and it cannot be changed.

Users can edit and delete the signatures that they have added. When multiple signatures are created, a "None" signature is displayed in the signature list. The "None" signature cannot be viewed, edited, or deleted. When a user deletes the signature that is currently set as the default, the default signature automatically changes to "None".

For more information, see BlackBerry Work app configuration settings.

Changes to OS support

September 2025

iOS: 3.19.0.959

This release adds support for devices running iOS 26 and iPadOS 26.

Changes to the app configuration settings

September 2025

iOS: 3.19.0.959

December 2025

Android: 3.19.0.2313
  • In the Basic Configuration section, a new setting "Report phishing mail as forward" changes how phishing reports are sent. When selected, users can forward phishing reports as a standard forwarded email. When not selected, the phishing reports are sent as email attachments.

    For more information, see BlackBerry Work app configuration settings.

  • The "Background Authorization" setting has been deprecated and moved from the Advanced Configuration tab to the Deprecated tab.

    You can enable the background process restarts if the operating system terminates an application by enabling the "Background activity" setting within the BlackBerry Dynamics profile of BlackBerry UEM 12.21 or later. By default, this process will now occur every three days. Settings that were previously configured for Background Authorization will be disregarded.

  • iOS only: The "File Transfer Privileges" settings will be deprecated for iOS devices in a future BlackBerry Work release. In the BlackBerry Dynamics policy, Transfer files section, there is a new setting to allow administrators to control file transfer and opening of unencrypted files from BlackBerry Dynamics apps to selected non-BlackBerry Dynamics iOS apps. In this release, administrators must continue to use the app configuration "File Transfer Privileges" settings when configuring BlackBerry Work for iOS devices. For more information, see BBW-40060 in Known issues.

Email enhancements

December 2025

Android: 3.19.0.2313

Users can customize swipe actions in the email list view by assigning different functions to left and right swipes. For example, you can set the left swipe to delete an email and the right swipe to flag it.

The "Swipe to delete" setting has been removed from the app Mail > General settings screen.

Support for 16 KB page sizes

December 2025

Android: 3.19.0.2313

Android has announced that, starting November 1, 2025, all new and updated apps targeting Android 15 and later must support 16 KB page sizes. For more information, see Prepare your apps for Google Play’s 16 KB page size compatibility requirement.

This release of BlackBerry Work is compatible with the 16 KB pages size requirement.

UI enhancements

September 2025

iOS 3.19.0.959

December 2025

Android: 3.19.0.2313
  • iOS: The "Enable Rich Text Editing" setting has been removed from the following locations, and are now enabled by default:
    • In a new email menu
    • The app Mail Settings screen
    • The app Calendar Settings screen
  • Android: The "Rich Text Editor" tool bar icon has been replaced with the attachment icon in the top-right of a new email. The Rich Text Editor displays by default when the cursor is in the email body (portrait mode).

Calendar enhancements

September 2025

iOS: 3.19.0.959

November 2025

Android: 3.19.0.2313
  • Users can now select from a list of shared calendars for a single mailbox. When users select more than one shared calendar, the main calendar is displayed as "Calendar" and appears first in the list under the associated email (Calendar Settings > Shared Calendars).

    For more information, see Add a shared calendar (iOS) and Add a shared calendar (Android).

  • iOS only: The Free and Working Elsewhere calendar events colors have been updated.

Calendar invite enhancements

November 2025

Android: 3.19.0.2313

When a new meeting request conflicts with an existing calendar event, the calendar viewer section of the invite displays the scheduling conflict.

Keyboard shortcut enhancements

September 2025

iOS: 3.19.0.959

The keyboard shortcuts for navigating to the next and previous emails have been updated.

For more information, see Keyboard shortcuts.

Updated app icon

September 2025

iOS: 3.19.0.959

December 2025

Android: 3.19.0.2313

The BlackBerry Work app icon has been updated.

New in BlackBerry Work version 3.18

The table below details the new features in this release. For information about fixed and known issues, supported upgrade paths, and the version of the BlackBerry Dynamics SDK, see the BlackBerry Work version 3.18 Release Notes. For device OS compatibility, see the Mobile/Desktop OS and Enterprise Applications Compatibility Matrix.

Feature

Release date and app version

Description

Changes to OS support

July 2025

Android: 3.18.1.2166
  • This release adds support for devices running Android OS 16.
  • This release removed support for devices running Android OS 11.

App configuration policy update

April 2025

iOS: 3.18.1.866
The "Prevent Screenshots on iOS" app configuration setting has been removed. You can use one of the following options to specify whether users can take screenshots in the BlackBerry Work app:
  • BlackBerry UEM 12.20 or later: The "Do not allow screenshots on iOS devices" option in BlackBerry Dynamics profiles. For more information, see BlackBerry Dynamics profile settings. BlackBerry recommends using this profile setting.
  • UEM 12.19 and 12.18: The "BlackBerry Dynamics screen capture detection on iOS devices" option in the Compliance profile settings. For more information, see iOS and iPadOS: Compliance profile settings.

Email enhancements

March 2025

iOS: 3.18.0.836

Android: 3.18.0.2022
  • Users can easily see any conflicts with existing events in received meeting requests.
  • In received file attachments, in the file preview view, users can use the “Open in Microsoft 365 Apps” shortcut to securely transfer the file to a supported Intune-managed app to view, edit, and save. This feature requires BlackBerry BRIDGE to be installed on the user's device.

@mentions support

March 2025

iOS: 3.18.0.836
  • In received email messages, users can view and interact with mentions (for example, they can view the mentioned user's Contact Details, copy the mention, and compose an email to the mention).
  • When composing an email, users can add mentions in the email body as they write messages to draw attention to a specific section of the message. If a user is mentioned, and they have not been added to the To field, they are automatically added. If they have been added to the CC or BCC field, they are removed from those fields and moved to the To field.

Calendar enhancements

March 2025

iOS: 3.18.0.836

Android: 3.18.0.2022

The out-of-office and busy calendar events will be displayed as different colors.

Menu enhancements

March 2025

iOS: 3.18.0.836

Android: 3.18.0.2022

The Quick Access subfolders now display a badge count of all unread emails. This feature requires users to enable the setting "Unread email count" (Android) or "Include Subfolders" (iOS). For more information, See Change BlackBerry Work for iOS settings and Change BlackBerry Work for Android settings.

View PKPASS files in the native Apple Wallet app

March 2025

iOS: 3.18.0.836

Users can download .pkpass file attachments and save the file in a secured file location (for example, Microsoft SharePoint and Microsoft 365), and import them to the Apple Wallet app. For more information, see Download a .pkpass file and add it to Apple Wallet.

Changes to the app configuration settings

March 2025

iOS: 3.18.0.836

Android: 3.18.0.2022
  • Android only: A new setting in the BlackBerry Work app configuration settings, in the Handling External images section, “When allowed to download external images, automatically download external images from own domain”, specifies whether external images from your domain are automatically downloaded in received email messages. For more information, see BlackBerry Work app configuration settings.
  • A new setting in the BlackBerry Work app configuration settings, “Calendar Sync Window”, specifies the length of time, in months, that past calendar events can be synchronized to devices. This feature only applies to the main calendar. For more information, see BlackBerry Work app configuration settings.

UI enhancements

March 2025

iOS: 3.18.0.836

Android: 3.18.0.2022
iOS
  • Users that are added as a delegate to a shared mailbox have additional menu options when they swipe left on emails and tap More.
  • The Contacts access prompt requesting BlackBerry Work access native contacts has been moved from the application launch screen to the Contacts Settings screen and displays when users enable the “Sync to Device” setting.
Android
  • The Contact details view has been redesigned to include up to four shortcut buttons (Call, Text, Email, and Teams) for which data is available. Users can tap the shortcut to contact the user using the default information or long press to select from a list of contact options. Your administrator must enable the "Allow Microsoft Teams calls/chat from contact" policy for the Teams shortcut to on the device.
  • The Contacts add and edit view has been redesigned.

Usability enhancements

March 2025

iOS: 3.18.0.836

Android: 3.18.0.2022

When administrators enable “Don't allow to download external images" in the app configuration settings, the BlackBerry Work app displays a blocked images message in the BlackBerry Work app email banner. For more information, see BlackBerry Work app configuration settings.

Software quality improvements

March 2025

iOS: 3.18.0.836

BlackBerry Work is now compatible with Xcode 16.

Changes to the SDK version

March 2025

Android: 3.18.0.2022

BlackBerry Work will now target Android 15.

Changes to OS support

March 2025

iOS: 3.18.0.836

BlackBerry Work is no longer compatible with iOS 16.