Configure SNMP to monitor components

To use SNMP to monitor the BlackBerry UEM Core, BlackBerry Secure Connect Plus, BlackBerry Secure Gateway, or BlackBerry Cloud Connector, you must configure the SNMP settings in the management console.

The BlackBerry UEM Core consists of several subcomponents responsible for managing devices. BlackBerry Secure Connect Plus provides a secure IP tunnel between work space apps on Knox Workspace, and Android Enterprise devices and your organization's network. BlackBerry Secure Gateway provides a secure connection for iOS devices to your organization's mail server through the BlackBerry Infrastructure. The BlackBerry Cloud Connector allows the BlackBerry Connectivity Node components to communicate with the BlackBerry UEM Core. All communication between the BlackBerry Cloud Connector and BlackBerry UEM Core travels through the BlackBerry Infrastructure.

For information about key SNMP counters for monitoring performance and activity, see:
  1. In the management console, on the menu bar, click Settings > Infrastructure > SNMP.
  2. Expand Global settings and select the Enable SNMP monitoring check box.
  3. In the Community field, replace the default by typing a new community name.
  4. In the IP address field, type the IPv4 UDP address for the server where the trap management tool is installed.
  5. In the Port field, type the port number for the trap management tool. By default, the port number is 1620.
  6. Click Save.
  7. Expand each BlackBerry UEM instance name. If necessary, you can change the port numbers that you want BlackBerry UEM to use to listen for SNMP data requests. The following port numbers are assigned by default:
    • BlackBerry UEM Core: 1610
    • BlackBerry Secure Connect Plus: 1611
    • BlackBerry Secure Gateway: 1612
    • BlackBerry Cloud Connector: 1613
    To change the port number for the BlackBerry Cloud Connector, you need to edit the value of com.rim.platform.mdm.zed.snmp.monitoring.udpport in the BlackBerry UEM database.
    You can't set ports for specific BCN components; however, these services start listening to the assigned default ports after being restarted if Windows SNMP services is installed and configured and Enable SNMP monitoring is selected.
  8. Click Save.
Complete one of the following tasks:
  • If you enable monitoring for the BlackBerry UEM Core, in the Windows Services, restart the BlackBerry UEM - UEM Core service.
  • If you enable monitoring for BlackBerry Secure Connect Plus, in the Windows Services, restart BlackBerry UEM - BlackBerry Secure Connect Plus service.
  • If you enable monitoring for BlackBerry Secure Gateway, in the Windows Services, restart BlackBerry UEM - BlackBerry Secure Gateway service.
  • If you enable monitoring for BlackBerry Cloud Connector, in the Windows Services, restart BlackBerry UEM - BlackBerry Cloud Connector service.