Enable BlackBerry Secure Connect Plus

To allow devices to use BlackBerry Secure Connect Plus, you must enable BlackBerry Secure Connect Plus in an enterprise connectivity profile and assign the profile to users and groups.

When the enterprise connectivity profile is applied to the device after activation, BlackBerry UEM installs the BlackBerry Connectivity app on the device (for Android Enterprise or Android Management devices, the app is installed automatically from Google Play; for iOS and iPadOS devices, the app is installed automatically from the App Store).

Verify that your organization's UEM domain meets the requirements to use BlackBerry Secure Connect Plus.
  1. In the management console, on the menu bar, click Policies and Profiles > Networks and connections > Enterprise connectivity.
  2. Edit an existing enterprise connectivity profile or create a new one.
  3. If you created and configured one or more server groups to direct BlackBerry Secure Connect Plus traffic to a specific regional path to the BlackBerry Infrastructure, in the BlackBerry Secure Connect Plus server group drop-down list, click the appropriate server group.
  4. Configure the appropriate values for the profile settings for each device type. For more information about each profile setting, see the Enterprise connectivity profile settings.
  5. Click Add.
  6. Assign the profile to groups or user accounts.
    Note: If you assign an enterprise connectivity profile as the per-app VPN directly to an Android app, the enterprise connectivity profile does not take effect. Assigning an enterprise connectivity profile directly to an app as the per-app VPN is supported for iOS apps only. For Android devices, assign the enterprise connectivity profile to user groups or to user accounts.
  • On Android Enterprise, Android Management, and Samsung Knox Workspace devices, the BlackBerry Connectivity app prompts users to allow it to run as a VPN and to allow access to private keys on the device. Instruct users to accept the requests. Device users can open the app to view the status of the connection. No further action is required from users.
  • If you created more than one enterprise connectivity profile, rank the profiles.
  • If you want to enable iOS devices to use BlackBerry Secure Connect Plus as the per-account VPN for email, calendar, and contact data, enable this option in the appropriate email, IMAP/POP3, CardDAV, and CalDAV profiles. When enabled, the device will use its assigned enterprise connectivity profile for secure connections.
  • If you are troubleshooting a connection issue, the app allows the user to send the device logs to an administrator's email address (the user enters an email address that you must provide). Note that the logs are not viewable with Winzip. It is recommended to use another utility such as 7-Zip.
  • Optionally, specify the DNS settings for the BlackBerry Connectivity app.