Install and activate BlackBerry Connect using an access key, activation password, or QR code on the iOS device

You can send the following instructions to iOS device users that are installing BlackBerry Connect using an access key, activation password, or QR code.
  1. Use the access key, activation password, or QR code that was provided by your administrator or generate an access key or QR code from your organization's self-service portal.
  2. After you receive the email message with the activation details or have generated your own access key, activation password, or QR code, download and install BlackBerry Connect from the App Store.
  3. Tap Connect.
  4. Tap Client End User License Agreement to read the license agreement and, if you accept the terms, tap I Agree.
  5. Complete one of the following tasks:

    Activation method

    Steps

    Access key*
    1. In the Email Address field, type the email address located in the activation email message that you received from your administrator or type your work email address if you generated your own access key.
    2. In the Activation password field, enter the access key, without hyphens, located in your activation email message that you received from your administrator or enter the access key that you generated in the BlackBerry UEM Self-Service. The access key is not case sensitive.
    3. Tap OK.

    Activation password*
    1. In the Email Address field, type the email address that is in the activation email message that you received from your administrator or type your work email address if you generated your own activation password.
    2. In the Activation password field, enter the activation password that is in the activation email message that you received from your administrator or enter the activation password that is generated in the BlackBerry UEM Self-Service.
    3. Tap OK.

    QR code
    1. Tap Use QR code.
    2. Tap Allow to give BlackBerry Connect access the camera.
    3. Scan the QR code in the activation email that you received from your administrator or that you generated in the BlackBerry UEM Self-Service.

    * Optionally, you can tap Advanced Settings and enter your email address, access key or activation password, and the BlackBerry UEM address.

  6. If prompted, create and confirm a password for BlackBerry Connect. If your device is equipped with Touch ID, you can turn on this option to use instead of the password, except on initial startup.
  7. If prompted, allow the BlackBerry Connect app to use your location history to establish trusted locations.
  8. If other devices, including your principal workstation, are also signed in, you will receive a notice advising you of this condition. Tap OK.
  9. Tap the BlackBerry Dynamics Launcher or tap the screen to start using BlackBerry Connect.