Specify the default persistent chat category for users

The BlackBerry Connect app allows users to create group discussions without specifying a category. To enable this feature, you must specify the Persistent Chat Default Category in the BEMS Dashboard.
  • Verify that persistent chat is enabled in your Skype for Business environment. For instructions, see your Skype for Business documentation.
  • Verify that a category has been created on the Skype for Business Server. For instructions, see Create a persistent chat category.
Note: If you make changes to the BlackBerry Connect service on the BEMS dashboard, you must first stop the Good Technology Connect service, make the changes, and then start the Good Technology Connect service for the changes to take effect.
  1. In the BlackBerry Enterprise Mobility Server Dashboard, under BlackBerry Services Configuration, click Connect.
  2. Click Service Account and type the login credentials for the BEMS service account.
  3. Click Save.
  4. Click Skype for Business.
  5. In the Persistent Chat Default Category field, type the name of the persistent chat category that you created on the instant messaging server.
  6. Click Save.