Summary tab

The Summary tab provides statistics about the targeted users and their responses to the alert.

Sent Details

The Sent Details section displays the number of targeted users. If dependents are enabled for your organization and in the alert template, the number of users displayed in the tool tip includes the number of sponsors and dependents.
Note: For an alert that is in an Approval Required status, the alert details page opens. You can edit the Content section, add or remove alert approvers, or resend the alert approver message.
The Sent Details section contains statistics on the number of users targeted by the alert, the number of users the alert was sent to, and the number of users the system is still trying to contact, or the system failed to contact. For each of these options, a pull-down list beside the number contains the following options:
  • Export Delivery Summary (CSV): Click this option to create a CSV file that contains the names of all users belonging to the category you selected: Targeted, Sent, or In Progress or Failed. Where applicable, the CSV file also contains the alert sent time, responded time, user response, and error time recorded for each user in the list.
    Tip: To view phone error codes, see "Unified telephony tracking codes" in the BlackBerry AtHoc Alert Tracking guide.
  • Send Alert to These Users: Click this option to open a duplicate of the original alert that you can modify and send out again. For the "In Progress or Failed" category, this option is a quick way of adding more personal devices and delivery methods to the alert to try to contact alert targets who were unaware of or unable to respond to the original alert. If you are logged in to an enterprise organization as an Enterprise Administrator, you can send alerts to users targeted in alerts from your suborganizations. If you are logged in to a super enterprise organization as an Enterprise Administrator, you can send alerts to users targeted in alerts from your sub enterprise organizations and suborganizations.
    Note: This option is not available for alerts that are sent as part of an accountability event.
  • User List: Click this option to open the Users tab.

Response Details

The Response Details section displays the number of alert recipients who chose each response option for the alert in a table. Each response option is color-coded. The number of users who did not respond to the alert is also displayed. This information is also presented in a pie chart. When you hover over the pie chart, a tooltip appears, showing the number of users who selected each response option or did not respond.

If dependents are enabled for your organization and in the alert template, the number of sponsors and dependents is displayed.

If alert commenting is enabled for your organization and in the alert template, the Comments column is included in the table.

Click The Export Comments to CSV icon in the Count column to export the names of all recipients who chose the corresponding response option to a CSV file. Where applicable, the CSV file also contains the alert sent time, responded time, user response, user comments, and work related details for each recipient.

Click The View User List icon in the Count column to go to the Users tab and view the list of targeted users.

Click The Add a Comment to a Response Option icon in the Comments column to to to the Users tab and view the list of targeted users and their comments.

Select the check boxes in the Resend column and then click the Resend Selected box that appears to open a duplicate of the original alert that you can modify and send out again. You can resend the alert to users with different responses and or no response at the same time. For the "Not Responded" category, this option is a quick way of adding more personal devices and delivery methods to the alert to try to contact alert targets who did not respond to the original alert. You can provide specific additional instructions to a targeted group of users and add additional targeted users.
Note: This option is not available for alerts that are sent as part of an accountability event.