You can designate Accountability Officers who can update the status of users on their behalf. If the Accountability Officer is aware of user statuses, perhaps from their supervisor or a call they made to the call center, they can update their status in the system.

When you start an accountability event, you can specify emails to be sent directly to Accountability Officers. The Accountability Officer email contains a link that takes them directly to the Users tab of the Accountability Event in the BlackBerry AtHoc management system. Only users who do not have a status for the event are displayed, enabling the Accountability Officer to quickly respond on behalf of those users.

While an event is live, Accountability Officers can manually report the status of a user.

When an accountability event is started from an enterprise or super enterprise, the “For more info” link in the notification alert opens the Summary tab of the event in the management system. This gives Accountability Officers access to the correct users based on the Accountability Officer role assignments and restrictions.

In a super enterprise configuration, the Accountability Officer role can be assigned at the suborganization level. Accountability officers can respond on behalf of users from accountability events started at all levels of the enterprise (suborganization, enterprise organization, and super enterprise) without needing additional roles to be assigned.

Users granted the External Operator role of Accountability Officer and subscribed to a suborganization can be targeted in accountability events and can respond on behalf of users from accountability events at all organization levels in a super enterprise organization.

Accountability Officers can respond on behalf of users based on their roles in the suborganization, enterprise organization, or super enterprise organization. Any user base restrictions assigned to the operator with the Accountability Officer role are applied at the organization level where assigned and from the organizations above (enterprise and super enterprise organizations.)

Accountability Officers can log into the organization where the accountability event was started, access the Account and All Events tabs, view events, and update users from the BlackBerry AtHoc management system and from the mobile app during a live event. User base restrictions are applied, and only allowed users are visible to the Accountability Officer.

1. In the navigation bar, click Account > All Events.
2. On the Accountability Events screen, click the event whose user statuses you want to update.
3. On the event dashboard screen, click the Users tab.
4. To change the status for a single user, click in the Status column. The Change Status window opens. The Status History section displays up to 20 previous status updates for the selected user. The Change Status window also contains a link with the selected user's name. Click this link to view additional details about the selected user.
   To update the status for multiple users, select the check boxes next to their names, and then click Change Status at the top of the screen. The Change Status for selected users screen opens.

   Note: The Change Status button appears only while the event is live.
5. Select a status from the Status list. The default is "No Status." If you want to clear the current status, select "No Status."
6. Optionally, in the Comments field, enter details about why you are manually updating the user status. For example, "User showed up in the office and is out of the event zone" or "User is part of a group that called in their statuses together."
7. Click Apply.

The Users tab updates the user's details and displays the updated status in the Status column and the word "Operator" in the Updated By column, indicating that the status was provided by an operator.