Respond to an event on behalf of others as an Accountability Officer

When an accountability event is sent to an Accountability Officer (AO) to reply on behalf of targeted users, the operator who initiated the accountability event from BlackBerry AtHoc does not know whether AOs are available to respond to the event on behalf of others. To enable operators to confirm AOs are available, an Update User Status alert is added for AOs.

Note:
  • You must have Accountability Manager and Accountability Officer permissions to respond on behalf of other users.
  • Biometric authentication is unavailable for Accountability Officers; however, they can authenticate using their standard username and password.
  1. Tap The Globe icon to open the BlackBerry AtHoc mobile app on your device. Any accountability events that you are targeted in as an Accountability Officer appear on the home screen in the Response required section with the title Update User Status.
  2. Tap the accountability event.
  3. Optionally, if your administrator has enabled smart card authentication, a certificate selection window opens on your device. Tap a valid certificate and then tap Continue.
  4. In the My Managed Users' Status section, tap one of the following options:
    • I am available to update user status
    • I am not available to update user status
  5. On the Update my status dialog, tap I am available to update user status and then tap Update.
  6. On the event details screen, tap Update users' status.
  7. On the Update users' status screen tap the The drop-down arrow beside the response option you want to respond on behalf of other users for. The users with that status are displayed.
  8. Tap the name of the user.
  9. On the user details screen, tap Update.
  10. On the Update users' status dialog, select a status for the user and then tap Update.
  11. If you tapped I am not available to update user status in the My Managed Users' Status section, your status as an Accountability Officer is updated.

When an accountability event has ended, you can only view the status history of the impacted users. You cannot edit the status of the users.