Desktop app does not connect

The The Globe icon (Globe - connected) icon displays when it is connected to the BlackBerry AtHoc server.

The The Disconnected icon (Globe - disconnected) icon displays when the desktop app is disconnected.

Windows: The The Disabled icon (Globe - disabled) icon displays when the user account is disabled in the BlackBerry AtHoc system.

The app might not connect to the BlackBerry AtHoc server due to the network configuration. To resolve the problem, do the following:

  • Ensure the app workstation is connected to the network.
  • Verify that proxy and firewall settings are not blocking access in your browser and the Connection Settings for the app.

To verify that your app is connected to the correct server, complete the following steps:

  1. Click The Globe icon.
  2. In the menu that appears, click About.
  3. On the About screen, click the System Information tab if it is not already open.

    The Connection Status should be Connected and the Server Base URL should point to the BlackBerry AtHoc server. If the base URL is wrong, the usual fix is to uninstall the app and then install it, inputting the correct set of input parameters, which includes the base URL for the server.