Configure the BlackBerry Presence service settings

You can specify the basic and common settings for the BlackBerry Presence service or keep the default settings. These settings are irrespective of the instant messaging server you use in your environment.
  1. In the BlackBerry Enterprise Mobility Server Dashboard, under BlackBerry Services Configuration, click Presence.
  2. If your environment uses Skype for Business, click Service Account and type the login credentials for the Good Technology Presence service account.
  3. Click Settings.
  4. Optionally, in the Subscription Expiration Time field, type an expiration time in seconds. The Subscription Expiration Time is the time interval when BlackBerry Work contacts the Presence service for user presence status updates. For example, if user A opens BlackBerry Work to view an email from user B, BlackBerry Work contacts the Presence service for user B's presence status. If user A then doesn't view user B's contact information in the Inbox, contacts, or calendar for longer then the expiration time, BlackBerry Work must contact the Presence service again for updated user B presence status. By default, this is 180 seconds. If you experience issues with the Presence status not displaying, increase the subscription expiration time (for example, 1000 seconds). Increasing the expiration time allows the subscriptions to remain active for a longer time.
  5. Optionally, select the Enable domain whitelisting checkbox. For more information, see Allow Presence subscriptions to users in specified domains.
    1. In the Domains whitelist dialog box, click The Add domain icon.
    2. In the Domains whitelist text box, type the email domains for which you want to allow presence subscriptions. When adding multiple domains, you can add the domains using one or more of the following formats to separate the domains.
      • Comma
      • Semi-colon
      • Space
      • New line

      For example, example.com, example1.com, and so forth.

    3. Click The Validate and whitelist domains icon.
  6. Click Test.
  7. Click Save.