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Sending and receiving work data using the
BlackBerry Infrastructure

Devices connect to
BlackBerry UEM
through the
BlackBerry Infrastructure
to obtain configuration updates and to send and receive work data using enterprise connectivity or the
BlackBerry Secure Gateway
. The following diagram shows how devices connect to
BlackBerry UEM
and your organization's resources through the
BlackBerry Infrastructure
.
Diagram showing how devices connect to BlackBerry UEM and your organization's resources through the BlackBerry Infrastructure.
The following table lists the circumstances when devices connect to
BlackBerry UEM
and your organization's network through the
BlackBerry Infrastructure
.
Device type
Description
All devices
All devices use this communication path to send and receive configuration data, such as device commands, policy and profile updates, and to send device information and activity reports. For more information, see Data flows: Receiving device configuration updates.
iOS
devices
You can enable the
BlackBerry Secure Gateway
to allow
iOS
devices to connect to your work mail server through the
BlackBerry Infrastructure
and
BlackBerry UEM
. If you use the
BlackBerry Secure Gateway
, you don't have to expose your mail server outside of the firewall to allow users to receive work email when they are not connected to your organization's VPN or work
Wi-Fi
network.
iOS
,
Android Enterprise
, and
Samsung Knox Workspace
, devices.
Devices that have an enterprise connectivity profile configured to use
BlackBerry Secure Connect Plus
can use a secure IP tunnel through the
BlackBerry Infrastructure
to transfer data between apps and your organization's network.
For
iOS
devices,
BlackBerry Secure Connect Plus
can provide a secure tunnel between your organization's network and all apps or only specified apps.
For
Android Enterprise
devices,
BlackBerry Secure Connect Plus
provides a secure tunnel between all work space apps and your organization's network.
For
Samsung Knox Workspace
devices,
BlackBerry Secure Connect Plus
can provide a secure tunnel between your organization's network and all work apps or only specified work apps.
iOS
and
Android
devices with
BlackBerry Dynamics
apps installed
Enterprise connectivity for
BlackBerry Dynamics
apps does not use the
BlackBerry Infrastructure
. Instead, data in transit between
BlackBerry Dynamics
apps and
BlackBerry Proxy
can travel through the
BlackBerry Dynamics NOC
or can bypass the NOC using
BlackBerry Dynamics
Direct Connect.