Managing CylanceGATEWAY Connectors Skip Navigation

Managing
CylanceGATEWAY Connectors

After you've registered one or more
CylanceGATEWAY Connectors
, you can specify a health check URL, restrict IP addresses for your connectors. For the
CylanceGATEWAY Connectors
, you can perform the following:
  • On the
    CylanceGATEWAY Connectors
    list screen, you can:
    • View the number of connections that are active.
    • View the version of each connector instance.
    • View the status of your connectors.
    • Reload the
      CylanceGATEWAY Connectors
      information.
    • Download the log files of each connector instance.
    • Disable a connector to prevent new connections from being routed through the connector. Active network connections are not interrupted.
    • On the Connector info page, you can
      • Edit the Private URL field for a connector and open the URL in a separate page.
      • Disable a connector to prevent new connections from being routed through the connector. Active network connections are not interrupted.
      • View the version of the connector.
      • Download the log files for the connector.
      • View the Public Key.
      • View the connection history.
Restricting source IP addresses provides additional security to ensure that only
CylanceGATEWAY Connectors
with the IP addresses you specify can connect to your private network. If you restrict source IP addresses, your
CylanceGATEWAY Connectors
should have a fixed IP address, either by setting a static IP address for the
CylanceGATEWAY Connector
when it is deployed in a vSphere environment or ESXi environment, or creating a DHCP IP reservation on your network.
The health check URL can be any URL within your private network that you want
CylanceGATEWAY
users to be able to connect to.
CylanceGATEWAY
periodically sends an HTTP or HTTPS GET request, including a DNS lookup, through each
CylanceGATEWAY Connector
tunnel to this URL. The Tunnel, DNS, and HTTP columns display the connection status for each connector. A status of 2/2 indicates that everything is working correctly. A status of 0/0 indicates that the status check of a new connection is still pending.
Column
Description
Tunnel
This is the status of the
CylanceGATEWAY Connector
to the
BlackBerry Infrastructure
. If the status indicates a connection issue, contact your
BlackBerry
support representative.
DNS
This is the status of the
CylanceGATEWAY Connector
to your private DNS server. If the status indicates an issue, verify that you've correctly specified your private DNS server.
HTTP
This is the status of the
CylanceGATEWAY Connector
to the health check URL. If the status indicates an issue, verify that the health check URL can be reached from the
CylanceGATEWAY Connector
and that you have specified a DNS forward lookup zone.