Configure the CylanceGATEWAY Connector Skip Navigation

Configure the
CylanceGATEWAY Connector

You can complete various tasks in the
CylanceGATEWAY Connector
web interface. If your network has multiple instances of the
CylanceGATEWAY Connector
installed and configured, the tasks must be completed on each
CylanceGATEWAY Connector
instance in your environment as necessary. You can view the status of all the connectors in your environment in the management console.
Verify that you have one or more
CylanceGATEWAY Connector
instances deployed.
  1. In a web browser, navigate to the IP address of your
    CylanceGATEWAY Connector
    .
  2. Enter your credentials and click
    Sign in
    .
  3. Complete any of the following tasks:
    Tasks
    Steps
    Download logs.
    The log files are downloaded to your Downloads folder in a zip file and can contain multiple
    CylanceGATEWAY Connector
    log files.
    1. Click
      Download logs
      .
    2. Extract the logs to review them or send the zip file to BlackBerry Support to help troubleshoot potential issues.
    Manage this connector.
    To complete this task, the
    CylanceGATEWAY Connector
    must be enrolled with the
    BlackBerry Infrastructure
    .
    Click
    Manage this connector
    to open the
    Cylance Endpoint Security
    management console and manage the
    CylanceGATEWAY Connector
    s. For more information, see Managing CylanceGATEWAY Connectors.
    When the connector is enrolled with the
    BlackBerry Infrastructure
    , you can view the current status, registration information, and the number of tunnels that are connected to the
    BlackBerry Infrastructure
    by the
    CylanceGATEWAY Connector
    .
    Edit settings.
    You can specify one or more of the following settings (optional).
    1. Click
      Settings
      .
    2. Complete one or more of the following settings:
      • Generate a new self-signed TLS certificate: You can regenerate the TLS certificate at any time. By default, the certificate is valid for one year. The web interface displays the certificate expiry day and time, the serial number, and host that is bound to the certificate. Each time that you generate a new TLS certificate, you are prompted to accept the new certificate.
      • HTTP/S Proxy configuration: If your environment is configured with an unauthenticated proxy server that is used for Internet-destined HTTP and HTTPS requests, you can enter the URL of the proxy. When the proxy URL is added, HTTPS requests to the
        BlackBerry Infrastructure
        made by the
        CylanceGATEWAY Connector
        will use the proxy. Tunnel traffic will not use the proxy. 
      • Maximum Transfer Unit (MTU) configuration: By default, the
        CylanceGATEWAY Connector
        automatically detects the MTU of your network. In some instances, you might need to specify the MTU value that the
        CylanceGATEWAY Connector
        can use.
        BlackBerry
        recommends that you use automatic detection.
        If you specify the MTU and want to use automatic detection, you must restart the
        CylanceGATEWAY Connector
        from within the
        vSphere
        or
        ESXi
        environment.
      • Network Time Protocol (NTP) configuration: By default, the
        CylanceGATEWAY Connector
        uses
        Ubuntu
        's ntp.ubuntu.com server for time synchronization. You can specify a custom NTP server.
      • Advanced Package Tool (APT) configuration: By default, the
        CylanceGATEWAY Connector
        uses
        Ubuntu
        's repository hosts, archive.unbunto.com and security.unbuntu.com. You can specify a custom package repository that the
        CylanceGATEWAY Connector
        uses. Note that security updates are applied automatically and you must restart the
        CylanceGATEWAY Connector
        in the management console for updates to take affect.
    3. Complete one of the following:
      • Click
        Update settings
        to save the changes on the Settings screen.
      • Click
        Restore default settings
        to restore all of the default settings. You must enter your credentials for the changes to take affect. Network connectivity might be interrupted (for example, if you specify an MTU the
        CylanceGATEWAY Connector
        must be restarted).
      • Click
        Factory Reset
        to erase all
        CylanceGATEWAY Connector
        configurations, including the self-signed TLS certificate. The
        CylanceGATEWAY Connector
        must be restarted and will result in a network connectivity interruption.
    Change administrator password.
    You can change the administrator password for the
    CylanceGATEWAY Connector
    password at any time. This does not change the administrator password that is used for
    CylanceGATEWAY Connector
    access in the
    vSphere
    or
    ESXi
    environment. Each time that you change the password, you are prompted to log in again using the new password.
    1. Click
      Change admin password
      .
    2. Enter the current administrator password.
    3. Enter and confirm your new password.
    4. Click
      Change password
      .
    5. When prompted, click
      Log in now
      . You will also be automatically redirected to the login prompt after a short wait.
    6. Enter your administrator username and new password and click
      Sign in
      .