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Install and Activate the CylancePROTECT Mobile App

Six simple steps to get the app up and running

You can follow these steps to install and activate the CylancePROTECT Mobile app after your Cylance Endpoint Security administrator configures the CylancePROTECT Mobile service. For more information on setting up CylancePROTECT Mobile, see Setting up CylancePROTECT Mobile in the Cylance Endpoint Security Setup content.


BlackBerry Protect app Install button in the Play Store

1) Download and install the CylancePROTECT Mobile app

Click the link in the activation email that you received to download and install the app from the App Store or Google Play.

BlackBerry Protect license agreement and privacy notice

2) Open the app

Review and agree to the license agreement and privacy notice.

Activation options with Scan QR code button

3) Tap "Scan QR code"

QR code for Protect app activation

4) Scan the QR code from your activation email

Allow button for message scanning

5) Allow message scanning

Allow button for Secure Wi-Fi Protection Activation

6) Allow Wi-Fi protection

Protect app home page

That's it!

You have successfully installed and activated the CylancePROTECT Mobile app! The app will scan your device periodically to detect security threats and provide guidance for how to resolve those threats. 

For more information about the CylancePROTECT Mobile app, including other activation methods, see the Cylance Endpoint Security User Guide.