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Install and Activate the BlackBerry Protect App

Six simple steps to get the Protect app up and running

You can follow these steps to install and activate the Protect app after your Cylance Endpoint Security administrator sets up BlackBerry Protect Mobile. For more information on setting up Protect Mobile, see Setting up BlackBerry Protect Mobile in the Cylance Endpoint Security Setup content.


BlackBerry Protect app Install button in the Play Store

1) Download and install the BlackBerry Protect app

Click the link in the activation email that you received to download and install the app from the App Store or Google Play.

BlackBerry Protect license agreement and privacy notice

2) Open the Protect app

Review and agree to the license agreement and privacy notice.

Activation options with Scan QR code button

3) Tap "Scan QR code"

QR code for Protect app activation

4) Scan the QR code from your activation email

Allow button for message scanning

5) Allow message scanning

Allow button for Secure Wi-Fi Protection Activation

6) Allow Wi-Fi protection

Protect app home page

That's it!

You have successfully installed and activated the Protect app! The Protect app will scan your device periodically to detect security threats and provide guidance for how to resolve those threats. 

For more information about the Protect app, including other activation methods, see the Cylance Endpoint Security User Guide.