Manage CylancePERSONA Desktop users Skip Navigation

Manage
CylancePERSONA Desktop
users

You can use the management console to view and manage
CylancePERSONA Desktop
users. You can view the devices associated with each user and the model status and multifactor authentication (2FA) status of each device. A
CylancePERSONA Desktop
user is displayed in the console after they log in to a device with the
CylancePERSONA Desktop
agent.
A
CylancePERSONA Desktop
user is considered offline after 5 minutes of inactivity on a device. If a user is removed from the management console, all
CylancePERSONA Desktop
data related to that user is also removed from the console.
  1. In the management console, on the menu bar, click
    Assets > Persona Users
    .
    The model status of a user's device can be any of the following:
    • Training: Device data models are being trained by a user's behavior. While in training mode, if the user fails to log in to the device, an alert will still display in the console.
    • Scoring: The device is monitoring the user against the user's established behavioral model.
    • Paused: Trust scoring is currently paused (for example, to allow administrators to log on to the device and troubleshoot without influencing the trust score).
    The 2FA status of a user's device can be any of the following:
    • Successful: The user has provisioned the client successfully.
    • Skipped: The user skipped the provisioning of the 2FA client.
    • Deleted: The user removed the 2FA client.
    • Empty/Blank: The provisioning status is unknown.
  2. Do any of the following:
    Task
    Steps
    View user details
    1. Click a user’s name.
    View device details
    1. Click a device name.
    View
    CylancePERSONA Desktop
    alerts
    1. Click a user’s name.
    2. In the
      CylancePERSONA
      section, on the
      Active Alerts
      tab, click an alert.
    Pause trust scoring for a device
    You can pause trust scoring for all data models for a device or for specific models (for example, to allow an administrator to troubleshoot issues without impacting the trust score).
    1. Click a user’s name.
    2. In the
      Associated Devices
      section, expand a device.
    3. Do one of the following:
      • To pause trust scoring for all models, click the pause icon for
        CylancePERSONA Status
        .
      • To pause trust scoring for specific models, click the pause icon for the models.
    When you want trust scoring to resume, click the resume icon. You must click the resume icon for trust scoring to continue.
    Reset trust scoring for a device
    You can reset the trust scoring for all data models for a device or for specific models. When you reset trust scoring, the model returns to training mode to rebuild based on the user's behavior.
    1. Click a user’s name.
    2. In the
      Associated Devices
      section, expand a device.
    3. Do one of the following:
      • To reset trust scoring for all models, click Reset trust score icon for
        CylancePERSONA Status
        .
      • To reset trust scoring for specific models, click Reset trust score icon for the models.
    Remove
    CylancePERSONA Desktop
    users
    1. Select one or more users.
    2. Click
      Remove Users
      .
    If the
    CylancePERSONA Desktop
    agent is not removed from the user's device, the user is added to the console again when they log in to the device and the agent communicates with the console.