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Email address whitelist

You can expect to receive email messages from
CylanceGUARD
and analysts. To prevent the email messages from being blocked or marked as spam, it is recommended that your email software is configured to allow messages from the certain addresses and domains. The following table lists the email addresses and domains that you should whitelist:
Email address or domain
Description
admin@portal.cylance.io
This email address is used for email notifications from the
Cylance Endpoint Security
management console, such as invitations and escalations for
CylancePROTECT
and
CylanceOPTICS
.
noreply@blackberry.com
This email address is used for email notifications from
CylanceGUARD
, such as invitations and onboarding email messages.
*.blackberry.com
You may receive email messages, such as reports, from analysts that have an email address in this domain.
*.service-now.com
You may receive automated email messages, such as incident escalation notifications, from
CylanceGUARD
that have an email address in this domain.