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  1. BlackBerry Docs
  2. CylanceGUARD
  3. CylanceGUARD User Guide
  4. Log in to the portal

Log in to the portal

The BlackBerry Guard portal login screen.
When you are invited to use the
CylanceGUARD
 portal, you receive an email with login information. Click the link in the email and follow the instructions on the screen to set a new password and set up multi-factor authentication using the
Google
 Authenticator app to complete the registration process. The authenticator app is used to generate a multi-factor code that is required each time you log in to the
CylanceGUARD
 portal.
Before any of your organization's users can access the
CylanceGUARD
 portal, an administrator in your organization must log in and accept the relevant end user license agreements: the
BlackBerry
 Solution License Agreement and the Professional Services Agreement.
You must download and install an authenticator app, such as
Google
 Authenticator, on your mobile device.
  1. Click the portal link in the email invitation.
  2. Enter your username and password.
  3. If prompted, change and confirm your password.
  4. Enter the six-digit code displayed in the authenticator app. If you're logging in for the first time, follow the instructions on the screen to set up multi-factor authentication.
    1. On your mobile device, open the
      Google
       Authenticator app.
    2. Tap
      +
       >
      Scan a QR code
       to scan the QR code that is displayed on the screen.
    3. On your computer, in the
      6-digit code
       field, enter the code that the authenticator app generated.
    4. Tap
      Pair device and login
      .
  5. If it is displayed, read the
    BlackBerry Solution License Agreement
     and the
    Professional Services Agreement
    and select the checkbox to agree to them.
The portal dashboard opens. You are logged in.