Log in to the portal

The BlackBerry Guard portal login screen.

When you are invited to use the

CylanceGUARD

portal, you receive an email with login information. Click the link in the email and follow the instructions on the screen to set a new password and set up multi-factor authentication using the

Google

Authenticator app to complete the registration process. The authenticator app is used to generate a multi-factor code that is required each time you log in to the

CylanceGUARD

portal.

Before any of your organization's users can access the

CylanceGUARD

portal, an administrator in your organization must log in and accept the relevant end user license agreements: the

BlackBerry

Solution License Agreement and the Professional Services Agreement.

You must download and install an authenticator app, such as

Google

Authenticator, on your mobile device.

Click the portal link in the email invitation.

Enter your username and password.

If prompted, change and confirm your password.

Enter the six-digit code displayed in the authenticator app. If you're logging in for the first time, follow the instructions on the screen to set up multi-factor authentication.

On your mobile device, open the

Google

Authenticator app.

Tap

Scan a QR code

to scan the QR code that is displayed on the screen.

On your computer, in the

6-digit code

field, enter the code that the authenticator app generated.

Tap

Pair device and login

If it is displayed, read the

BlackBerry Solution License Agreement

and the

Professional Services Agreement

and select the checkbox to agree to them.

The portal dashboard opens. You are logged in.